Shipping policy
Shipping Risk and Carrier Responsibility
We take great care in packaging all orders to help ensure they arrive safely. Once an order has been transferred to the shipping carrier, responsibility for the shipment passes to the carrier.
We are not responsible for circumstances outside of our control after a package has been turned over to the shipping company, including but not limited to:
- Damaged or crushed boxes
- Broken eggs
- Delayed deliveries
- Lost or misrouted packages
- Carrier handling issues
- Temperature exposure during transit
- Reduced egg viability resulting from shipping conditions
All shipments are insured through the shipping carrier.
If you experience an issue with your shipment, please contact us promptly with photos and relevant details. We will assist by initiating or supporting an insurance claim and communicating with the shipping carrier to help resolve the matter. However, any compensation related to shipping issues is subject to the carrier's investigation, determination, and insurance policies.
Shipping Damage Reporting
Customers are responsible for inspecting their shipment immediately upon delivery.
Any issues involving shipping damage, broken eggs, damaged packaging, lost packages, or other carrier-related concerns must be reported to us within 48 hours of the recorded delivery time. Please include clear photographs of the shipping box, packaging materials, shipping label, and any damaged eggs or contents.
Failure to report shipping-related issues within 48 hours may limit or prevent our ability to assist with filing an insurance claim with the shipping carrier.
While we are happy to work with customers and communicate with the carrier on their behalf, all resolutions related to shipping damage, delays, or loss are subject to the carrier's insurance policies, investigation process, and final determination.